Frequently Asked Questions
If you did not find the answer you are looking for in the FAQs, feel free to contact us. We’re happy to answer your query!
This option is open to all orders in Singapore and Jakarta, Indonesia only. Please contact Customer Satisfaction for immediate assistance if you would like to pick up your order and we’ll do our best to help!
- Singapore Office
100 Eunos Avenue 7 #03-34
Tel: +65 9839 1500
- Jakarta, Indonesia
Noble House No:2
Jalan Dr. Ida Anak Agung Gde Agung Kav E 4.2
Kuningan, Jakarta Selatan 12950
Tel: +62 813-9888-4518
This option is open to orders for certain countries. If your order does not meet the minimum order total, you can opt for a member of Shine Titan dispatch team to send your order to your doorstep. Please refer to the delivery fee for your country.
|Singapore||A flat fee of SGD 10 for orders below SGD 100,|
|Thailand||A flat fee of THB 100 for orders below THB 2,500,|
|Pakistan||A flat fee of PKR 1,500 for orders below PKR 100,000,|
|Myanmar||A flat fee of MMK 3,000 for orders below MMK 810,000,|
|Indonesia||A flat fee of Rp 100,000 for orders below Rp 1,000,000,|
|China||A flat fee of RMB 10 for orders below RMB 500,|
This option is open to orders for certain countries. Refer to the table below for more details.
|Country||Free Delivery If Your Order Above:|
Our products are only available in certain countries at this moment. Please check if your country is listed before you place an order on our website.
Countries we ship to:
- Hong Kong
The fee you'd pay is directly related to the weight of your parcel after packaging. This fee goes entirely to a third-party courier company to execute the delivery to you. You can get an estimate of the shipping price and delivery estimates by visiting this website. If further assistance is required, feel free to chat with us for more help!
- Make an immediate attempt to bring this to the attention of the deliveryman
- Contact us immediately
If the product(s) you received is not what you have ordered, or missing something from your order list, please call us at +65 9839 1500 or email us at [email protected] within 3 business days from the day you received the product(s) for further assistance.
We are afraid that you will not be able to specify the delivery date and time. We will contact you personally to arrange your delivery. Our delivery timing is in between 10 am to 5 pm, Monday to Friday.
Your order will be shipped out in 1 – 3 working days. The time taken for your product(s) to reach you depends on the method of delivery you chose and which country you are shipped to. Please refer to the table below for the estimated delivery day.
|Country||In-house Delivery||International Mail
- Up to 2 kg
- Up to 20 kg/30 kg
- Up to 30 kg
|Singapore||Within 2 - 5 Working Days||N/A||N/A||N/A|
|Indonesia||Within 2 - 5 Working Days||N/A||N/A||N/A|
|China||Within 2 - 5 Working Days||N/A||N/A||N/A|
|Thailand||Within 2 - 5 Working Days||N/A||N/A||N/A|
|Pakistan||Within 2 - 5 Working Days||N/A||N/A||N/A|
|Myanmar||Within 2 - 5 Working Days||N/A||N/A||N/A|
|India||N/A||5 - 8 Working Days||28 - 42 Working Days||8 - 24 Working Days|
|Australia||N/A||6 - 8 Working Days||35 - 49 Working Days||6 - 10 Working Days|
|Brazil||N/A||6 - 8 Working Days||N/A||10 - 16 Working Days|
|USA||N/A||6 - 12 Working Days||42 - 70 Working Days||10 - 14 Working Days|
|Hong Kong||N/A||3 - 5 Working Days||21 - 28 Working Days||5 - 7 Working Days|
|Malaysia||N/A||4 - 6 Working Days||28 - 42 Working Days||6 - 8 Working Days|
|Cambodia||N/A||7 - 12 Working Days||35 - 56 Working Days||10 - 20 Working Days|
- Payment needs to be made within 24 hours or your order will be deemed cancelled in the system.
- Please ensure that your i-Banking nickname corresponds with your Shine Titan Username.
- Upon payment of your order, please submit your payment proof here with proof of payment.
- Pending payment – Order received and awaiting payment.
- Failed – Payment failed or was declined.
- Processing – Payment received and the order is being processed.
- Completed – Order fulfilled and has been already sent out.
- On-Hold – Awaiting payment.
- Cancelled – Cancelled by shop manager or the customer.
- Refunded – Refunded by shop manager.
Self-collection is only available if you're staying in Singapore and Jakarta, Indonesia.
If you’d like to collect an order, please make payment online and fix an appointment with a member of our team beforehand. We do not entertain walk in sales at this point of time.
100 Eunos Avenue 7 #03-10, Singapore 409572
Hours of Operation
Monday to Friday: 9 AM – 6 PM
Saturday and Sunday: Closed
Noble House Building
No. 2, Jalan Dr.Ide Anak Agung Gde Agung Kav. E 4.2,
Kuningan, Jakarta Selatan 12950, Indonesia