Frequently Asked Questions
If you did not find the answer you are looking for in the FAQs, feel free to contact us. We’re happy to answer your query!
Payment Info
We accept online payment via Credit Cards (MasterCard/Visa). Offline Bank Transfer is only available for customers in Singapore, Indonesia and Malaysia at this moment.
For tracking purposes, we only accept Bank Transfers, Credit Cards (MasterCard/Visa) and payment via Paypal at this point in time. This allows us to facilitate refunds with ease, and also allows us to keep a record of payments. We also prefer not to let the drivers handle cash to avoid the chances of disputes occurring. Your understanding in this matter is greatly appreciated. The order will be shipped only on receipt of successful payment.
- Payment needs to be made within 24 hours or your order will be deemed cancelled in the system. Please contact us if you require a longer time to do the bank transfer.
- Please ensure that your i-Banking nickname corresponds with your Shine Titan Username.
- Upon payment of your order, please submit your payment proof here with proof of payment.
Once your order has been placed and paid for, you should receive an e-mail outlining confirmation of your order within 10 minutes. This means that we have received your order, as well as payment for it in our system. Otherwise, the payment is unsuccessful. You will receive an invoice from shinetitan.com once your payment is successful. Please bring along this invoice during self-collection. You can also check your payment status under your account at here.
Returns, Exchanges and Refunds
The item should be in its original packaging, unused, and contain any and all item(s) that came with it. Please contain the product in a secure layer of external packaging, like plastic, to avoid any damage to the item. It will be inspected once more at the collection point.
We’re sorry if this is happening to you. Whether it’s a damaged or defective product, we’d like to make it up to you if it’s within our means to do so. We encourage our customers to check their orders at the point of delivery! If you’ve discovered something wrong with your order, you should:
- Make an immediate attempt to bring this to the attention of the delivery man
- Contact us immediately via our email sales@shinetitan.com or send us a text message
Delivery and Shipping
SELF-COLLECTION
This option is open to all orders in Singapore and Jakarta, Indonesia only. Please contact Customer Satisfaction for immediate assistance if you would like to pick up your order and we’ll do our best to help!
- Singapore Office
100 Eunos Avenue 7 #03-34 Singapore 409572
Tel: +65 9839 1500 - Jakarta, Indonesia
Noble House No. 2 Jalan Dr. Ida Anak Agung Gde Agung Kav E 4.2 Kuningan, Jakarta Selatan 12950
Tel: +62 813-9888-4518
PAID DELIVERY
This option is open to orders for certain countries. If your order does not meet the minimum order total, you can opt for a member of Shine Titan dispatch team to send your order to your doorstep. Please refer to the delivery fee for your country.
| Country | Delivery Fee |
| Singapore | A flat fee of SGD 10 for orders below SGD 50 |
| Malaysia | A flat fee of RM 10 for orders below RM 100 |
| Thailand | A flat fee of THB 50 for orders below THB 300 |
| Pakistan | A flat fee of PKR 1,500 for orders below PKR 100,000 |
| Myanmar | A flat fee of MMK 3,000 for orders below MMK 810,000 |
| Indonesia | A flat fee of Rp 50,000 for orders below Rp 75,000 |
| China | A flat fee of RMB 10 for orders below RMB 100 |
FREE DELIVERY
This option is open to orders for certain countries. Refer to the table below for more details.
| Country | Free Delivery If Your Order Above: |
| Singapore | SGD 50 |
| Malaysia | RM 100 |
| Thailand | THB 300 |
| Pakistan | PKR 100,000 |
| Myanmar | MMK 810,000 |
| Indonesia | Rp 75,000 |
| China | RMB 100 |
OVERSEAS DELIVERY
Our products are only available in certain countries at this moment. Please check if your country is listed before you place an order on our website.
Countries we ship to:
- Australia
- India
- Hong Kong
- USA
- Brazil
- Malaysia
- Indonesia
- Pakistan
- Myanmar
- Thailand
- China
- Cambodia
The fee you’d pay is directly related to the weight of your parcel after packaging. This fee goes entirely to a third-party courier company to execute the delivery to you. You can get an estimate of the shipping price and delivery estimates by visiting SingPost website. If further assistance is required, feel free to chat with us for more help!
We are afraid that you will not be able to specify the delivery date and time. We will contact you personally to arrange your delivery. Our delivery timing is in between 10 am to 5 pm, Monday to Friday.
Self-collection is only available if you’re staying in Singapore and Jakarta, Indonesia.
If you’d like to collect an order, please make payment online and fix an appointment with a member of our team beforehand. We do not entertain walk-in sales at this point of time.
Singapore Office:
100 Eunos Avenue 7 #03-10, Singapore 409572
Get Direction >>
Hours of Operation
Monday to Friday: 9 AM – 6 PM
Saturday and Sunday: Closed
Jakarta, Indonesia:
Noble House Building
No. 2, Jalan Dr.Ide Anak Agung Gde Agung Kav. E 4.2,
Kuningan, Jakarta Selatan 12950, Indonesia
Your order will be shipped out in 1 – 3 working days. The time taken for your product(s) to reach you depends on the method of delivery you chose and which country you are shipped to. Please refer to the table below for the estimated delivery day.
| Country | In-House Delivery | International Mail - Up to 2 kg | Speedpost Economy - Up to 20 kg/30 | Speedpost Standard - Up to 30 kg |
|---|---|---|---|---|
| Singapore | Within 2 - 5 Working Days | N/A | N/A | N/A |
| Indonesia | Within 2 - 5 Working Days | N/A | N/A | N/A |
| China | Within 2 - 5 Working Days | N/A | N/A | N/A |
| Thailand | Within 2 - 5 Working Days | N/A | N/A | N/A |
| Pakistan | Within 2 - 5 Working Days | N/A | N/A | N/A |
| Myanmar | Within 2 - 5 Working Days | N/A | N/A | N/A |
| India | N/A | 5 - 8 Working Days | 28 - 42 Working Days | 8 - 24 Working Days |
| Australia | N/A | 6 - 8 Working Days | 35 - 49 Working Days | 6 - 10 Working Days |
| Brazil | N/A | 6 - 8 Working Days | N/A | 10 - 16 Working Days |
| USA | N/A | 6 - 12 Working Days | 42 - 70 Working Days | 10 - 14 Working Days |
| Hong Kong | N/A | 3 - 5 Working Days | 21 - 28 Working Days | 5 - 7 Working Days |
| Malaysia | N/A | 4 - 6 Working Days | 28 - 42 Working Days | 6 - 8 Working Days |
| Cambodia | N/A | 7 - 12 Working Days | 35 - 56 Working Days | 10 - 20 Working Days |
You can only specify one address per order. If you want to ship items to multiple addresses, you have to order separately for each address. However, please be reminded that you will be charged for shipping and handling charges with each order.
Order Related
If the product(s) you received is not what you have ordered, or missing something from your order list, please call us at +65 9839 1500 or email us at sales@shinetitan.com within 3 business days from the day you received the product(s) for further assistance.
We do not process unpaid orders. These orders will reflect in your account, under the status “Pending Payment”. Please opt to pay via Bank Transfers, PayPal or Credit Cards to get back on track! Please call us at +65 9839 1500 or email sales@shinetitan.com for further assistance.
After you log in into your account, click “ORDERS” under the My Account. You will see one of the following statuses:
- Pending payment – Order received and awaiting payment.
- Failed – Payment failed or was declined.
- Processing – Payment received and the order is being processed.
- Completed – Order fulfilled and has been already sent out.
- On-Hold – Awaiting payment.
- Cancelled – Cancelled by shop manager or the customer.
- Refunded – Refunded by shop manager.
The order that has been processed or shipped cannot be cancelled or changed. Please call us at +65 9839 1500 or email sales@shinetitan.com for further assistance.
Please allow us 1 – 3 working days to check and pack your order.
An order confirmation email will be sent to the email address that you provided upon ordering. If you did not receive the confirmation email within the day after placing your order, please check your spam folder as the email might be there.
You can only change or cancel your order before the order status change to “Processing”. To do so, please contact us at +65 9839 1500 or email us at sales@shinetitan.com for further assistance.
Shipping address cannot be changed once the order is placed. Please ensure the delivery address is correct at the time of placing your order. Please call us at +65 9839 1500 or email sales@shinetitan.com for further assistance.